1. Grievance Officer
| Designation | Grievance Officer, Lakeline Data Private Limited |
| [email protected] | |
| Address | 5-497, Near Hitec City, Izzathnagar, Khanamet, Kondapur, Serilingampally, K.V. Rangareddy, Hyderabad – 500084, Telangana, India |
Appointed under the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. How to raise a grievance
Email [email protected] with:
- your name and the email address you used with us;
- what the complaint is about, with dates and any relevant details;
- what you would like us to do.
We may ask you to confirm your identity before acting on a request about personal data.
3. What happens next
- We acknowledge your grievance within 2 working days.
- We resolve grievances within one month of receipt, as the 2011 Rules require, and in any case within the time limits of the DPDP Rules once they apply.
- We tell you the outcome and the reasons for it in writing.
For complaints about content on the site that are not about personal data, use the same address.
4. If you are not satisfied
If your grievance is about personal data and you are not satisfied with our response, you may complain to the Data Protection Board of India under the DPDP Act after you have used this process.